CUSTOMER SERVICE AND AFTER SERVICE IS PATHETIC

It has been more than week that YOU MR.O is sitting with battery that was initially sold to me INCORRECTLY by YOUR "qualified" consultant. I have a borrowed battery, from another Autoshop, that is NOT charging me to use it. Whereas, YOU, want to charge me R500.00 refundable for a battery, which I refused. NO feedback from your so called Sales Manager EBRAHIM, until today, after I made contact via email on Sunday, because YOUR store was still closed after 09:00. He asked me for contact details, which provided mine, he contacted Rafiek, LORD alone knows where he got his "NUMBER" from, but the number he provided on email is WRONG?????When he saw he did not get a response Thursday and Friday, from Rafieks number, why did he NOT USE the number I gave him on the 28/07/2023. If I wanted him to contact Rafiek, I would of provided him with Rafieks number. He is a busy person, he does not have time for this, hence why my number was provided. Why did/does Ebrahim not tell me on email the feedback, or contact me, the number PROVIDED???????? Please I need to know what the PHUCK is happening. I cannot drive another week with someone else battery in my vehicle.