Shocking attitude!

<p>Never have I ever had such dismal service from a company, nor have I ever been so disrespected. </p> <p>When booking the locksmith to carry out work at our home, more than 4 days in advance, we were not told once that we would need to pay cash directly after the work was carried out - there is also NO note of this anywhere on the system. How could we know how much cash to have at hand in any event?? </p> <p>When the technician demanded (yes, DEMANDED) the money from my father in law who was at home he then said that we should have just known to have cash to pay R550. When he was told that my father in law had no cash on him he then threatened to leave with the keys (FOR OUR HOUSE . . ???) </p> <p>After arranging ash for my father in law to pay the technician we requested an invoice, and then suddenly the invoice price was R500 . . ?</p> <p>When I called to complain, the owner was just as rude, not letting me get a word in and telling me that "normal people know they must pay cash", likening his services to buying groceries at SPAR to explain why we should have known about his COD policy. He also ranted that it is not his responsibility to explain his COD policy to people, they should "just know'. </p> <p>Not only will I NEVER make use of their services again but I will dissuade anyone and everyone I can from using them, I am utterly shocked at the abysmal customer relations!</p> <p>PS: What a LAUGHABLE excerpt from their website: Our aim is to provide excellent, quality service to the community and to build up a client base that can count on us to always give off our best and we can in turn, give back to the community.</p>