BP
Bryson P

1 reviews | Active since Nov 2019

01 Mar 2022, 09:27

Worst Experience and Customer Service Ever

The worst and most pathetic customer service experience ever.

They are quick to take your money but you will have to take them to court to probably get a refund if you paid for certain items which was never done such as bubble wrapping, an extra transporter vehicle. All of these costs they stated to me although was not provided on the day of my move ... My goods still made it here without damage.... What ******* is this.

If you use this company make sure your ready to battle at the end as this company does not email back to you nor call you to resolve any issues... I had to chase daily for updates and even at some point my calls were getting blocked.

I will now have to contact the FAIS Ombudsmen to assist with my customer rights as these were paid services that i did not receive but must just accept because all my goods made it here absolute waste of time.

I will never refer anyone here again!

0
Replies (1)
Mr Cheap Transport
Mr Cheap Transport's reply01 Mar 2022, 14:39
Official
Hello Bryson

We have many happy clients and rarely receive complaints like this. This one caught us by surprise. We are happy to hear that your goods were delivered in good order. As explained to you, there are processes that we follow when receiving a complaint as we have to investigate the matter with the transporter and team which at that moment might have been on the road. After getting all the information, we have responded to you in detail regarding your claim and are sorry that you feel this way. We believe that you have received the best service and that your requirements were met or matched.

Regards
Mr Cheap Transport