VERY VERY VERY POOR Customer services

At first there was really no problems, the move went well and the storage they were also lenient and very helpful. But then it came to the claims part. As we settled in we mounted the TV and opened it from the packaging, switched it on and there was a big black mark on it as the screen got damaged. (photo attached) . I called and asked what to we do regarding the claim. We also took out extra insurance on the move and storage. So the firs claim email was sent on the 07th of March 2022. I have followed up from there sometimes every day, sometimes once a week. Even called once a week. I had some feedback like " we are speaking to the third party moving company and awaiting feedback" also "we have spoken to the insurance company and they know about it, but it will take between 30 days and 60 days"... This has become ridiculous. They stopped replying to my emails, and each time I call them the answer is always " sorry they are currently in a meeting, can I take a message so that they can call you back?"