Positive Experience

Positives: ✔ Affordable pricing – They offered the most competitive quote. ✔ Timely delivery – Goods were collected and delivered within the promised 10 working days. ✔ Excellent communication – The booking agent was friendly and kept you informed. ✔ Helpful service – The team went beyond expectations by helping unpack and place items in the correct rooms (not just a "dump and go" service). ✔ Careful handling – Most items were properly wrapped, reducing the risk of damage.

Negatives (with possible explanations): ⚠ Recliner scratches – Minor damage, but I acknowledge it could have been caused by my tenant when he took it from storage. ⚠ 65" TV not working – No visible damage, but electronics can be sensitive during transport. (Good recommendation to test high-value items beforehand.) ⚠ Fridge not working – Likely due to not waiting long enough (24+ hours recommended) before powering it on after transit. ⚠ Mirror left behind – Human error, but understandable given the partial move.

Final Thoughts: Despite the minor issues, my overall experience is positive, especially given the helpfulness, affordability, and efficiency of the service. Most of the problems appear to be either unavoidable (TV/fridge electronics sensitivity) or not directly their fault (recliner scratches, forgotten mirror).

Recommendation for Future Moves: For electronics/fridges: Test before loading, and ensure proper waiting time before powering on.

Double-check inventory before the truck leaves to avoid forgotten items.

Consider additional insurance for high-value items if available.

Overall Rating: ★★★★☆ (4/5) – Great service with minor room for improvement in handling delicate items.