Mr Cheap Transport - not so cheap at all.

This company delivers a very cheap service indeed. It was one of the worst moves I have experienced in my life. The after-sales service is most shocking indeed. We all know the story - eager beavers to get your business, but once the money is paid - you are at the mercy of people who really do not care. During the sales process, I was offered comprehensive insurance, to the value of R50 000, on my goods which I paid at +-R1 200.00 . NO further information was given but the amount appeared on my quote and was paid. I informed the company that I would be moving to Cape Town and needed to get on the road the day of the move. They assured me that the truck would arrive by 12:00. Working with the logistics person was a nightmare - she couldn't understand me or communicate properly. I had to call various people at the head office before making contact with the truck driver. Eventually, the truck arrived at dusk, and by the time they had loaded, it was dark. I had nowhere to spend the evening and no bed so had no choice but to get on the road. This cost me an additional evening's accommodation as I couldn't cover the distance I had originally planned. A couple of days later I queried the delivery date, only to be told that they were still waiting to get the outsourced removal company to fill the two- bed truck before they could set out to Cape Town. They didn't even have clients. Anyway, the goods were delivered, but there were damages. My sleeper-couch was broken, some of the boxes had got wet and were disintegrating. These boxes contained paintings. Then when I got to unpacking my boxes which had huge fragile stickers clearly visible, I found a number of valuable items broken to smithereens. I have been in contact with the company for weeks. The short and the long is that they are not willing to compensate me for any of the damages. They have come with such long stories which were not originally disclosed. Initially, they refused to pay out anything claiming that they had not packed the boxes. This was not disclosed when I took out the additional insurance. Then they said they only pay out to the value of R200 per box, which was also not disclosed. What costs R200 nowadays anyway - it's peanuts! Then they insisted that the broken items be returned to them because it is now their property. Who keeps broken pieces for weeks after a move. Why was this information not given to me in writing BEFORE I paid the additional insurance? Up to date, I have received no compensation, not even my insurance money back, which makes me wonder if insurance was taken out in the first place? I just think it is so shocking how companies get away with poor service. They are quick to take your money but don't deliver on what you've paid for.