Extremely disappointed and disgusted!!!

I have used Mr Cheap Transport to deliver my furniture from Gauteng to Eastern in Decemver 2021.

I was requested by Shirley to take a full video of all items that need to be collected and delivered. I took the video and sent it to them. On delivery, my furniture was couches were teared up, my TV stand broken and my office desk had scratches. When I enquired about this, I was told by Winston, their transport partner that I would need to pay excess fee, for a furniture I did not transport or damaged myself.

They left my bed behind, since December I have been sleeping on a Mattress because of that. I have been sending dozen WhatsApp messages, emails and calling them almost everyday since December and my issues have still not been resolved. I always leave a message for Lizette to call me back but she never does. They say my bed was left behind because it needed to be dismantled. This was never communicated when I sent the video, when they were picking up my furniture and even when the furniture was delivered and Lizette now told me I would need to pay additional costs ontop of the full price I had already paid them.

How can you just leave a client's furniture behind without even telling them? How can you request additional fee for your lack of communication? How can I be required to pay an excess fee for a furniture I didn't transport or damage myself? Why aren't you returning my calls and messages?

This is a very disgusting service to be honest. As per my last email which you also ignored, I want my money back for the bed you did not deliver.