Outstanding paid up letters and record not updated on the bureau!!!

Am I really going to wait the whole year just to receive my paid up letters????

I have been sending emails since the 2nd of December and have received no acknowledgement and no one has really bothered to sort me out. Your accounts ate the only paid accounts that are still reflecting as overdue on the bureau because of your incompetence and recklessness.

I am expecting my letters and a bureau update urgently!!!!! Do not tell me to email the lady at legal department she is not concerned about client services, she never answers her calls and has one line email responses when she feels like responding.

Deal this quickly and efficiently!!!!