PG
PIETER G
1 reviews | Active since Feb 2013
28 Jun 2021, 08:30
No way to Contact!
I settled early and contacted them via their form to cancel the debicheck, they didn't and deducted the loan amount again, it is near impossible to contact them, no one answers the phone, no one responds to the sms enquiry and there is no email address in their contact form, very unprofessional, this is costing me more and more airtime money just to get my own money back!
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Replies (2)PG
PIETER G's updateReviewer Update
28 Jun 2021, 10:45I managed to get hold of them through an email, and they phoned me back and resolved the issue swiftly, within 2 hours, of this service I am happy, was not happy with how hard it was to contact them, or that they double debited, but once they were informed they swiftly fixed the issue which I am happy with.
PG
PIETER G's update28 Jun 2021, 10:45
Reviewer Update
I managed to get hold of them through an email, and they phoned me back and resolved the issue swiftly, within 2 hours, of this service I am happy, was not happy with how hard it was to contact them, or that they double debited, but once they were informed they swiftly fixed the issue which I am happy with.
Mpowa Finance's replyOfficial
02 Aug 2021, 17:38Good Day
Thanks for the response on your experience.
Unfortunately by the time the deposit was received, it was late to cancel such with the bank as it was already set.
Please understand over month end, the phone lines are exceptionally busy.
Happy we could resolve the matters, we try contact clients immediately once we receive an over payment to assist in refunding.
If you have any further queries, please contact ***
Thanks for the response on your experience.
Unfortunately by the time the deposit was received, it was late to cancel such with the bank as it was already set.
Please understand over month end, the phone lines are exceptionally busy.
Happy we could resolve the matters, we try contact clients immediately once we receive an over payment to assist in refunding.
If you have any further queries, please contact ***
Mpowa Finance's reply02 Aug 2021, 17:38
Official
Good Day
Thanks for the response on your experience.
Unfortunately by the time the deposit was received, it was late to cancel such with the bank as it was already set.
Please understand over month end, the phone lines are exceptionally busy.
Happy we could resolve the matters, we try contact clients immediately once we receive an over payment to assist in refunding.
If you have any further queries, please contact ***
Thanks for the response on your experience.
Unfortunately by the time the deposit was received, it was late to cancel such with the bank as it was already set.
Please understand over month end, the phone lines are exceptionally busy.
Happy we could resolve the matters, we try contact clients immediately once we receive an over payment to assist in refunding.
If you have any further queries, please contact ***