JB
Jannetta B
1 reviews | Active since Apr 2019
30 Dec 2023, 11:29
Mpowa refund
I made a manual payment to pay my loan in full and after 3 emails to Mpowa finance, asking them to cancel the debit order, they did not respond. I cannot reach them on a call also. They got paid double this month but nobody is responding to my emails in where I ask for refund. I will be going to my bank to reverse one payment. This is poor customer service
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Mpowa Finance's replyOfficial
15 Mar 2024, 10:25Good Day
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Best regards,
Mpowa Finance's reply15 Mar 2024, 10:25
Official
Good Day
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Best regards,