HK
Hayley K
1 reviews | Active since Feb 2021
01 Aug 2022, 18:14
Loan paid twice because of confusing instructiins
First loans were easy.. Last payment the app asked me to make ozow payment,because debitorder has not gone off yet. I made the EFT payment (ozow)and hours later the debitorder also went of. Which leaves me to either get a refund on the eft payment OR cacel the new debitorder i would like to get a resolution
Helpful (0)
Replies (2)0
Replies (2)HK
Hayley K's updateReviewer Update
02 Aug 2022, 15:03Excellent follow up, refund done without any issues
HK
Hayley K's update02 Aug 2022, 15:03
Reviewer Update
Excellent follow up, refund done without any issues
Mpowa Finance's replyOfficial
15 Mar 2024, 10:27Good Day
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Mpowa Finance's reply15 Mar 2024, 10:27
Official
Good Day
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***
Unfortunately once set, we cant cancel the debit order. We refund once such payment reflects in the system.
If the issue has not been resolved, please contact ***