PK
Petunia K

1 reviews | Active since Dec 2019

24 Jun 2023, 18:15

Loan approved loan showed money paid but money not received

Hi, I app**** for a loan but mistakenly rejected the debit mandate but now I see on my online profile it shows the money has been paid but it didn't reach my account..

It's showing that the money was paid into my account and even gives me an option to settle early but I didn't even get the money, it's been two days already..

0
Replies (4)
Mpowa Finance
Mpowa Finance's reply26 Jun 2023, 08:18
Official
Good Day,

You had Rejected your Mandate, as a result the loan would not be paid out. 
We would either re-send the mandate to you if you wish to continue with the loan or cancel such as Rejecting a mandate means that one doesnt want the loan.

PK
Petunia K's update26 Jun 2023, 15:19
Reviewer Update
But now if the mandate was rejected then why does my profile show a balance as though I have received the money..

But I hear u.. Can u resend the mandate so the money can be released to me.
PK
Petunia K's update27 Jun 2023, 10:10
Reviewer Update
New mandate received yesterday, I've accepte now I'm just waiting for the money to get into my account..
Mpowa Finance
Mpowa Finance's reply08 Aug 2023, 08:34
Official
Good Day

Money was paid into your account after accepting your mandate.