Complaint

I was due to be debited on the 13th December however only got paid on the 20th December 2024. After receiving emails I made an EFT payment to their standard bank account on the 20th December 2024. When I opened my banking app later that night I noticed they had already debited my account.

I called on the 21st December 2024 and spoke to Bongiwe Mntombeni and she requested for my proof of payment to be emailed to her which I did. I didn't not get a response back. I called today the 23rd December 2024 and after giving my od number the guy placed me on hold to check my proof of payment and the line disconnected. He said he would call me back if the lines disconnects and he did not.

I've been with mpowa for 1 year and the first time I'm having an issue this is the treatment I receive. I would like to get contacted back on my email address.