Bad service - Service representative keeps putting phone down in my face

I received a notification of a renewable loan that is valid only for today (20/06) and I went through the process of applying - the website is currently hanging on reloading to upload bank statement and add in bank details. I tried emailing the assigned consultant - *** - but no response. I tried calling and selected the correct option but the representative keeps putting the phone down in my face - its as if he doesnt want to take my call.

What is the point of advertising to call but no one wants to assist?