AVOID MPOWA FINANCE

Sadly service levels have gone down terribly in the industry and Mpowa finance is one of the biggest droppers. I app**** for a loan and submitted supporting documents, had my application approved and accepted the debi-check mandate by 14:30 pm on the day of application. Cash is meant to be deposited on the same day by 17:00 pm. I write this review at 9:30 am the day after, the funds have not yet been deposited, the loan already reflects on their website, I have called ***a total of 5 times consecutively: attempt one an error message was played and the call cut, attempt two connected to Capitec, rand a few times and then presented the IVR for FNB. attempt 3, 4 and 5 all reached Mpowa and each time I selected either option 1, 2 and 3 and each time as soon as I did this my call was dropped. I sent an email almost half an hour ago which has yielded no response. 45 minutes is perhaps an unrealistic SLA but the fact that their phone line is a useless waste of time and their promises are empty, I would advise against anyone using this service unless you enjoy pathetic service. DO NOT USE MPOWA FINANCE. Go to Wonga instead, they are efficient and far more reliable. THIS TIME I ABSOLUTELY GUARANTEE THAT YOU HAVE LOST A FAITHFUL CLIENT, my history with mpowa speaks for itself. I am tired of ranting and then forgetting and out of kindness being humane just to get the same disappointment time after time. I have already approached the Credit Ombudsman with this escalation, which is not my first nor even second.