Well done MP Solar - very Impressed

Too often we as South Africans become complacent with substandard service, the lack of service gets exaggerated when you work with International clients on a daily bases and get used to exceptional service but one get so disappointed when you deal with most local South African businesses or companies because of substandard service.

I have been a client of MP Solar for over a year now and have been building my grid-tied system with them in increments and the one thing I have been worried about was the after sales experience should anything go wrong. Today that fear was smashed by EXCEPTIONAL service by Pieter, the owner of MP solar and his technician Stephan.

I called Pieter 09:30 to inform him that I have a problem with my inverter and that I did not know what to do, expecting him to say they are not working during the lockdown there is not much he can do I was pleasantly surprised. Not only did Stephan his technician arrived 30min later, Stephan respected the Governments instructions for social distancing and sanitizing protocols– Super impressed!

After 20min, my new inverter was installed and all my power restored, Stephan went the extra mile to inform me that because of the size and output of the new inverter it will have to be moved and that he will arrange everything for me and come do that after the lockdown as this was not essential like lack of power – again respect!

MP solar, you have a client for life and looking forward to expanding my system with you!

Very happy client!