JN
Jan N
1 reviews | Active since Sept 2022
28 Sept 2022, 14:52
MP Solar
<div>On 2020/10/14 I bought a Inveter from MP Solar for R7999. On 2022/07/30 I spoke to Mr ***** and I told him that the Inveter battery is giving problems. He told me that I need to instore a solar pannel to assist the battery. On 2022/08/16 a Technician from MP Solar instored a 275 watt solar pannel. A few days later I received a different invoice as the one I received for the inverter. I paid the amount to MP Solar account. I received a two year guarantee on the inverter and the battery. On Monday 2022/09/26 I laid a formal complaint to ***. The guarantee of the battery will expire on 2022/10/14. Till date my complaint was not solved.</div>
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MP Solar's replyOfficial
29 Sept 2022, 08:43Dear Jan Nell,
We are very disappointed that any person will take a personal family matter to this extent.
I refer to your email dated 26 September 2022. The product mentioned in your mail that was bought from MP Solar on 14/10/2020 is not a product that is being stocked or sold by the company, the director Pieter Nell, son of your brother, did you a favor as a favor to a family member to purchase one from our supplier specifically for you as you could not afford the system that was initially suggested to be installed. Never were there any mentions of a 10 year warranty as there’s no solar product on the market that comes with a 10 year warranty. The warranty on this product is only 1 year which was clearly explained. As this is now a personal matter because of the personal situation between your brother and our director's mother, we have concluded it will be best for all parties involved to refund you the R7999 and come and collect this product at your premises at earliest coinvent. Regarding the second payment of R4100, which was for 2 x 275W solar panels, the one you broke by accident and you ordered a new one from us we are willing to refund the R2050 for the panel that is still in working order. In conclusion, we will refund the inverter of R7999 and the one 275W panel of R2050 which comes to a total of R10049 which will be paid via EFT upon collection, please let us know which date and time we can arrange this. There will not be any charge for collection fee or any usage fee as you had the benefit of this product for almost 2 years. Also note this is not in any way an acknowledgment of guilt to any of the allegations mentioned by yourself in the email sent on 26 September 2022, we as a company don’t want to get involved in any personal matters and believe this is the best possible way to resolve this.
We are very disappointed that any person will take a personal family matter to this extent.
I refer to your email dated 26 September 2022. The product mentioned in your mail that was bought from MP Solar on 14/10/2020 is not a product that is being stocked or sold by the company, the director Pieter Nell, son of your brother, did you a favor as a favor to a family member to purchase one from our supplier specifically for you as you could not afford the system that was initially suggested to be installed. Never were there any mentions of a 10 year warranty as there’s no solar product on the market that comes with a 10 year warranty. The warranty on this product is only 1 year which was clearly explained. As this is now a personal matter because of the personal situation between your brother and our director's mother, we have concluded it will be best for all parties involved to refund you the R7999 and come and collect this product at your premises at earliest coinvent. Regarding the second payment of R4100, which was for 2 x 275W solar panels, the one you broke by accident and you ordered a new one from us we are willing to refund the R2050 for the panel that is still in working order. In conclusion, we will refund the inverter of R7999 and the one 275W panel of R2050 which comes to a total of R10049 which will be paid via EFT upon collection, please let us know which date and time we can arrange this. There will not be any charge for collection fee or any usage fee as you had the benefit of this product for almost 2 years. Also note this is not in any way an acknowledgment of guilt to any of the allegations mentioned by yourself in the email sent on 26 September 2022, we as a company don’t want to get involved in any personal matters and believe this is the best possible way to resolve this.
MP Solar's reply29 Sept 2022, 08:43
Official
Dear Jan Nell,
We are very disappointed that any person will take a personal family matter to this extent.
I refer to your email dated 26 September 2022. The product mentioned in your mail that was bought from MP Solar on 14/10/2020 is not a product that is being stocked or sold by the company, the director Pieter Nell, son of your brother, did you a favor as a favor to a family member to purchase one from our supplier specifically for you as you could not afford the system that was initially suggested to be installed. Never were there any mentions of a 10 year warranty as there’s no solar product on the market that comes with a 10 year warranty. The warranty on this product is only 1 year which was clearly explained. As this is now a personal matter because of the personal situation between your brother and our director's mother, we have concluded it will be best for all parties involved to refund you the R7999 and come and collect this product at your premises at earliest coinvent. Regarding the second payment of R4100, which was for 2 x 275W solar panels, the one you broke by accident and you ordered a new one from us we are willing to refund the R2050 for the panel that is still in working order. In conclusion, we will refund the inverter of R7999 and the one 275W panel of R2050 which comes to a total of R10049 which will be paid via EFT upon collection, please let us know which date and time we can arrange this. There will not be any charge for collection fee or any usage fee as you had the benefit of this product for almost 2 years. Also note this is not in any way an acknowledgment of guilt to any of the allegations mentioned by yourself in the email sent on 26 September 2022, we as a company don’t want to get involved in any personal matters and believe this is the best possible way to resolve this.
We are very disappointed that any person will take a personal family matter to this extent.
I refer to your email dated 26 September 2022. The product mentioned in your mail that was bought from MP Solar on 14/10/2020 is not a product that is being stocked or sold by the company, the director Pieter Nell, son of your brother, did you a favor as a favor to a family member to purchase one from our supplier specifically for you as you could not afford the system that was initially suggested to be installed. Never were there any mentions of a 10 year warranty as there’s no solar product on the market that comes with a 10 year warranty. The warranty on this product is only 1 year which was clearly explained. As this is now a personal matter because of the personal situation between your brother and our director's mother, we have concluded it will be best for all parties involved to refund you the R7999 and come and collect this product at your premises at earliest coinvent. Regarding the second payment of R4100, which was for 2 x 275W solar panels, the one you broke by accident and you ordered a new one from us we are willing to refund the R2050 for the panel that is still in working order. In conclusion, we will refund the inverter of R7999 and the one 275W panel of R2050 which comes to a total of R10049 which will be paid via EFT upon collection, please let us know which date and time we can arrange this. There will not be any charge for collection fee or any usage fee as you had the benefit of this product for almost 2 years. Also note this is not in any way an acknowledgment of guilt to any of the allegations mentioned by yourself in the email sent on 26 September 2022, we as a company don’t want to get involved in any personal matters and believe this is the best possible way to resolve this.