Mozzie cab services... Questionable

<p>On 07/01/2017, my friends and I decided to go out and opted for the services of the Mozzie cab which we have been using for well over a year now. As long as we have been using their services, not once we were asked to pay upfront before reaching our destination. But this was the case when returning home from our outing where the driver had asked us to pay R180.00 upfront as that was the instruction given to him from the control centre. This was never disclosed to us when making the booking over the cellphone call. To make sure this was not a ****, we had contacted the call centre to confirm and the response was that this was correct and this new rule was implemented 3 months ago(bear in mind we used the Mozzie cab to get there as well & was never asked of this). I find this very hard to believe as we had used their services numerous times over the December period & not once was this ever mentioned. As we needed to get home, we had no choice but to pay the R180.00 up front but told the driver that we know that the trip will cost less than that and will the difference be given back to us which he confirmed it would be credited. The trip did cost less than the stated amount and he did refund the difference which is well and good but he also mentioned that this type of payment is normally imposed on first time users and is understandable as you would get people who try to rip the drivers off. As regular customers, Mozzie cab services do have our details on their system so I did not understand why we were asked to pay up front. If this is the case & a permanent obligation, they need to inform the customers when the booking is done over the phone and not when the taxi arrives. </p>