In complete disaray...

I JUST WANT TO START OFF BY CONGRATULATING YOU ON COMPLETELY RUINING MY DAY TODAY! A ROUND OF APPLAUSE,WHEN IT COMES TO DISAPPOINTMENTS MOZZIE CABS MOST CERTAINLY DELIVERS! I HAVE RELIGOUSLY MADE MY BOOKINGS WITH YOUR COMPANY,IT HAS NOT ALWAYS BEEN SMOOTH SAILING BUT WHENEVER I DO NEED A CAB I FIND MYSELF CALLING ON YOU BECAUSE FOR SOME ODD REASON I HOPE I"LL HAVE A BETTER EXPERIENCE THAN THE LAST. I HAVE BROUGHT THIS TO YOUR ATTENTION ON NUMEROUS OCCASSIONS AND NO I DO NOT WANT THE R50 CAB RIDE COMPENSATION YOU GAVE ME LAST. MY BOOKING TODAY INFURIATED ME BECAUSE NOT ONLY WAS MY CAB LATE,BUT I HAD TO CALL INTO YOUR CONTACT CENTRE 3 TIMES WHILST WAITING FOR MY CAB TO ARRIVE,WITH EACH CALL BEING TOLD" THE CAB WOULD BE THERE IN 3 MINUTES". LISTEN HERE,I HAVE NO TIME TO BE MADE A COMPLETE FOOL OF. MY CHILD WAS DISTRAUGHT WAITING OUTSIDE THE SCHOOL GATES AS WE WERE NOW LATE FOR HER NEXT EXTRA CURRICULAR ACTIVITY.......SHE MISSED THE ENTIRE LESSON!!!!!!!!!!!!! I FEEL BAD FOR NOT PAYING THE INNOCENT DRIVER WHO WAS MERELY A VICTIM OF YOUR CONTACT CENTRE AND ONLINE BOOKINGS INCOMPETENCIES. IT IS FOR THIS REASON ONLY THAT I REQUEST YOUR BANKING DETAILS TO MAKE THE PAYMENT DUE OF R47.50 I NEVER EVER WANT TO HAVE ANYTHING TO DO WITH YOU! THANK GOODNESS FOR UBER!