Cheapness sold at steak price!

Had dinner there 4 days ago in Melrose Arch Joburg. Steak and burger arrived after 35 minutes warm not hot. I was too hungry to send it back yet informed them that it is not hot. Supervisor came and apologized and went away. At the moment I finished my steak they came with another one. I said it is too much food and the supervisor insisited to take it as a takeaway at least. After a good minute of insisting I said okey. 2 minutes later she came back and told me that she talked to the chef and he will use it for something else later cause I said it is too much food. Then she made a scene with the weighters infront of all the guests; asking what's happening today, that the plates are not hot, food is cold, menus everywhere etc. Meanwhile she was checking her whatsapp every 2 minutes. Feedback :

- You don't serve warm food after 35 minutes. - You don't bring an extra steak without asking me. - If you insist eventhough I say no, you don't cancel that without asking me. - You don't yell at the weighters, there is a way of talking to your crew, especially infront of customers. That is extremely unprofessional. - You don't use your phone as a supervisor especially when the place is packed and customers can see you.

I wrote the same review on Zomato 3 days ago and they asked my email, so the management can contact me directly. That looks like they care about their customer on zomato and that they want to be in touch. Been 3 days and no one wrote. I just wanted to leave it with that review on Zomato but since I find it cheap to pretend to care I decided I will write it here as well. I will never eat there again.