TM
Thomas M
1 reviews | Active since Nov 2017
26 Jan 2022, 09:38
SHOCKING SERVICE OR THE LACK THEREOF
Shocking service or the lack thereof from the Highway area in Durban. They don't answer their WhatsApp messages and when you do call them they say that they are busy. They showed no interest in what I am wanting to sell and I was told that they want a minimum of 15 furniture item's before they will look at anything else. I told them that they must come to my property to see if there is anything that they can sell. A promise was made last week that they will revert with a date. As no appointment had been made, I sent them an email on Monday with a list of items that I want to sell (including furniture items) and as at the time of sharing my experience, no response has been received to my email.
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Replies (1)0
Replies (1)Moving On's replyOfficial
26 Jan 2022, 12:48Hi Thomas,
We are so sorry to hear that our agent in your area has not been helpful. Please would you send a copy of your mail directly to our head office, so that we can evaluate the situation. Our agents are very busy indeed, and their time is limited, wonderful for them that they have so much demand for their services, but understandably frustrating for you. Yes, there are times when they can't help - they do need to have a reasonable expectation of selling enough for you to make it worth their while, as they work purely on commission of what is sold.
Our head office email address is ***
Kind regards,
Richard.
We are so sorry to hear that our agent in your area has not been helpful. Please would you send a copy of your mail directly to our head office, so that we can evaluate the situation. Our agents are very busy indeed, and their time is limited, wonderful for them that they have so much demand for their services, but understandably frustrating for you. Yes, there are times when they can't help - they do need to have a reasonable expectation of selling enough for you to make it worth their while, as they work purely on commission of what is sold.
Our head office email address is ***
Kind regards,
Richard.
Moving On's reply26 Jan 2022, 12:48
Official
Hi Thomas,
We are so sorry to hear that our agent in your area has not been helpful. Please would you send a copy of your mail directly to our head office, so that we can evaluate the situation. Our agents are very busy indeed, and their time is limited, wonderful for them that they have so much demand for their services, but understandably frustrating for you. Yes, there are times when they can't help - they do need to have a reasonable expectation of selling enough for you to make it worth their while, as they work purely on commission of what is sold.
Our head office email address is ***
Kind regards,
Richard.
We are so sorry to hear that our agent in your area has not been helpful. Please would you send a copy of your mail directly to our head office, so that we can evaluate the situation. Our agents are very busy indeed, and their time is limited, wonderful for them that they have so much demand for their services, but understandably frustrating for you. Yes, there are times when they can't help - they do need to have a reasonable expectation of selling enough for you to make it worth their while, as they work purely on commission of what is sold.
Our head office email address is ***
Kind regards,
Richard.
