Moving Kiwis interested in cash not customer service

We recently used Moving Kiwis to relocate home within Auckland. Whilst they charge per hour the rates are quoted excluding tax. Another item to watch for is that they start charging their hourly rate from when they leave their depot which is allegedly anything from 1 to 2 hrs away. This charge similarly applies when they leave and you have no way of verifying this claim. The most infuriating aspect of the move is when they damaged a painting and the owner just started sprouting policy instead of acknowledging the issue and being empathetic. Another problem is the fact that they demand immediate payment and force their staff not leave your property once the invoice has been issued. Moving is very stressful and when moving into a new house you generally do not have access to the internet or your regular equipment so demanding immediate payment is really unacceptable at that very trying time. weirdly they also want to take screenshots of your computer to prove payment, rather that following generally accepted proof of payment processes. Using the people you have been with the whole day as enforcers is abhorrent and embarrassing for not just the client but the workers also. After raising the issue with the owner, I gave up talking to the business owner who then started harassing my wife by phone.

The day of your move is incredibly stressful. Please avoid this company as they are not interested in customer service rather they are focused on cash and how to get it out of you using ******ive methods at a time when you are tired and vulnerable.