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Heather C

1 reviews | Active since Mar 2022

04 Mar 2022, 00:07

Not a good experience

What a horrible waste of time and money. We ended up having to apply the visa ourselves and were only refunded a portion of the money we paid.

0
Replies (3)
Move Up Uk Visa Solutions
Move Up Uk Visa Solutions's reply04 Mar 2022, 06:41
Official
Hi Heather,

Thanks for your feedback.

I am going to research your case file and will have further feedback before the close of business today.

Very surprised to hear that my team failed to deliver a tangile solution. It is very unlikely that my team failed to deliver a successful result.

Further feedback to follow.

Ryan Rennison - Director of Move Up
Move Up Uk Visa Solutions
Move Up Uk Visa Solutions's reply04 Mar 2022, 06:45
Official
On the same day of your complaint, we received the following feedback from a different client:

 Jacques Bazquez Le Roux recommends Move Up - Travel Solutions: "I highly reccomend MoveUp for UK Visas they were fantastic Jason is the most patience person I've ever met he really goes the extra mile for you Jason 5 ⭐⭐⭐⭐⭐ is too little for what you have done for me and my wife I have to give you 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐" 
Move Up Uk Visa Solutions
Move Up Uk Visa Solutions's reply04 Mar 2022, 09:20
Official
Hi Heather, 

Is the C in your displayed surname "Cronje"?

We have a partial refund for Cronje on 18 October 2021 - is this the case you are raising complaint about?

Please let us know.

I really want to see what went wrong.

Thanks.

Ryan Rennison