My experience

Good day,

I trust this message finds you well.

I am writing to express my deep disappointment with the recent service we have experienced. We were scheduled for loading on Wednesday, followed by today, but there have been continuous delays and issues—from weather-related setbacks to vehicle malfunctions.

On October 30th, I confirmed with you regarding the arrangements, and you assured me that everything was in order. However, despite this confirmation, I did not receive any official communication regarding your truck's inability to depart as scheduled. Due to these delays, we are now liable to pay a penalty fee of R1500 imposed by the rental agents.

This morning, I was informed that loading was set for 13:00. Yet, at that exact time, I received another message stating that your truck had broken down, which has only worsened the situation. I have never encountered such unreliability in service, and this lack of communication is unacceptable.

I am therefore requesting an immediate refund of the R4500 payment made to you, along with the R3000 penalty fee now payable that we should pay to the agents. If this matter is not resolved by 15:00 today, I will be left with no option but to escalate this on social media, and my lawyer has already been informed.

Please find my banking details attached for the refund and penalty payment. I am currently in back-to-back meetings and managing this situation remotely, which has been highly inconvenient. I also had a friend take leave to assist with this matter, which only adds to my frustration.

Please provide proof of payment urgently.

Vickey