Hello After the disappointment of telling me about the truck broke down on day of delivery, I tried communicating with you until you sent me the cancelation refund form which i submitted on Monday 4th November, I am still waiting for my full refund even

Hello After the disappointment of telling me about the truck broke down on day of delivery, I tried communicating with you until you sent me the cancelation refund form which i submitted on Monday 4th November, I am still waiting for my full refund even now. This is very frustrating and you are very unprofessional . Please return my money😡