Damaged Goods and Gareth ***ner) Ignores and Blocks You

Contacted Mountain Movers for an urgent move from KZN to JHB, although they were double the price of another competitor, decided to use them as they had raving reviews whereas the other company had poor reviews. I honestly feel the reviews must have been paid for / ********** as we had a terrible experience and nothing like what any of the reviews described. 1) Late picking up our stuff, every 30mins we had to call and we got told they'd be there in 30mins. This happened 3 or 4 times. 2) Sent a truck too small and the staff didn't know how to fit everything in. We had to assist and explain how to best pack their truck. 3) Specifically asked for wrapping on certain items which was not done - was told this will be done later on when they switch trucks. 4) When the truck arrived in JHB multiple items were damaged and scratched, with one or two items being broken. Contacted the owner Gareth straight away and was told they would send someone to assess the damage as they "have insurance" which covers these things. When the movers left, one of the staff members still asked us not to report any damages as he would get in trouble - admission of damaging our goods. 5) This was 19 December 2019 and have still not received any feedback from Gareth. He is ignoring all emails, calls, text messages and whatsapps. His cell number apparently no longer works. I would not recommend anyone ever use this company as if you have any issues, they block you on all platforms so that you cannot contact them.