RT
Riaan T

1 reviews | Active since Mar 2018

15 Mar 2018, 18:52

Mountain Falls

After cancelling my order from Mountain Falls due to extremely poor communication from Mountain Falls to myself and the delivery of my order not being delivered on the expected dates, I decided to ask for a refund on the R750 I paid already. I was told that it would be no problem, but the lack of communication (once again) and the period that has passed already (once again) since that commitment was made is just ridiculous! I have to initiate contact every time and sometimes there isn't even a response from Neil or Michele. I even sent a owner a message, but he never rep****. Neil previously mentioned that there are multiple "customers" waiting on their refunds, so I'm sure they are also still waiting on money. I've given Mountain Falls enough time to fix this issue, but my patience have run out. I will also make contact with the National Consumer Counsel and go public on multiple social media sites to expose Mountain Falls for their misleading and empty commitments. The customer service is appalling and I demand my R750 back!

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