Unfair treatment from manager

Good evening. So this past few occasions I experienced something rather disturbing at the Labrisa spa at The Belmond Mount Nelson Hotel. The so called manager, Victoria, treats her staff like trash! She pretends to be all sweet and nice in front of clients but behind the scenes she's a real *****! Not once, not twice, but thrice have I seen the******s break down in tears outside the spa due to her *****ing about their bad treatment to clients when they as the******s never got any complaints from the clients themselves. I've heard the******s speaking to each other about her bad treatment as well as her being ****** and treating them all differently. This is just not on! I've been going to the Labrisa spa for a few years now and I've had nothing but great treatment from that spa. I truly feel that the way they treat their staff should change as this is not the way to treat any human being! We are all human and we all make mistakes, but treating your staff like trash is just not on, as they are the ones who keep your business up and running! I honestly feel that this woman should be taken to task as the Belmond Mount Nelson Hotel is well known hotel across the world and she is bad for business!