Mount Nelson Hotel

I was there for a wedding when the bride went to book in. Ten minutes after her book in time [3:10pm] she was told the room was not ready. When she asked if she could leave her wedding dress in the room at least, she was told she could leave it at reception. On insisting that she leave it in the room, we were taken there only to find that the hotel was only just starting to clean the room. If the Mount Nelson would like it's reputation for excellence to be respected, it needs to return the favour.