KFC Mount Edgecombe
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
KFC Mount Edgecombe
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Faheem R
1 reviews | Active since Mar 2023
24 Aug 2026, 15:03
URGENT ESCALATION – Suspected ****roach Leg Found in KFC Food – Mount Edgecombe
Dear KFC South Africa Customer Care, I am formally escalating a serious food-safety complaint regarding food purchased from the KFC Mount Edgecombe branch in Durban. On 24 August 2026, I purchased KFC Mash & Gravy from the Mount Edgecombe branch. While eating the food, I discovered what appears to be a ****roach/insect leg in the gravy. I immediately photographed the foreign object, including clear close-up photographs showing its shape and segmented appearance. I have retained the food, container and foreign object as evidence. I contacted the manager of the Mount Edgecombe branch directly to report the incident. I am extremely disappointed that the only resolution offered to me by the manager was a refund of R25.90. A refund of R25.90 does not adequately address the seriousness of a suspected insect/****roach part being found in food served to a customer. My concern is not simply the cost of the meal; it is the potential food-safety and hygiene issue at the premises and the possibility that another customer could be exposed to the same problem. I therefore request that KFC South Africa urgently: 1. Register this as a formal food-safety complaint and provide me with a complaint/reference number. 2. Investigate the Mount Edgecombe branch, including its food preparation, storage, cleaning and pest-control procedures. 3. Arrange for the foreign object to be properly examined if necessary to establish exactly what it is. 4. Confirm whether the branch's pest-control records and food-safety procedures are compliant. 5. Explain what corrective action will be taken at the restaurant. 6. Provide me with a written outcome of the investigation. 7. Review the response provided by the branch manager, as I do not consider a R25.90 refund an adequate response to a potential food-contamination incident. I have photographic evidence and have retained the relevant food and foreign object. I am willing to provide these to KFC or the appropriate authorities for examination. If this matter is not properly investigated and addressed, I will consider escalating the complaint to eThekwini Municipality's Environmental Health Services and other appropriate consumer/food-safety authorities. I expect this matter to be treated as a serious food-safety complaint and not simply as a request for a refund. Please confirm receipt of this complaint and provide me with the relevant reference number. Kind regards,
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Faheem R
1 reviews | Active since Mar 2023
24 Aug 2026, 15:03
URGENT ESCALATION – Suspected ****roach Leg Found in KFC Food – Mount Edgecombe
Dear KFC South Africa Customer Care, I am formally escalating a serious food-safety complaint regarding food purchased from the KFC Mount Edgecombe branch in Durban. On 24 August 2026, I purchased KFC Mash & Gravy from the Mount Edgecombe branch. While eating the food, I discovered what appears to be a ****roach/insect leg in the gravy. I immediately photographed the foreign object, including clear close-up photographs showing its shape and segmented appearance. I have retained the food, container and foreign object as evidence. I contacted the manager of the Mount Edgecombe branch directly to report the incident. I am extremely disappointed that the only resolution offered to me by the manager was a refund of R25.90. A refund of R25.90 does not adequately address the seriousness of a suspected insect/****roach part being found in food served to a customer. My concern is not simply the cost of the meal; it is the potential food-safety and hygiene issue at the premises and the possibility that another customer could be exposed to the same problem. I therefore request that KFC South Africa urgently: 1. Register this as a formal food-safety complaint and provide me with a complaint/reference number. 2. Investigate the Mount Edgecombe branch, including its food preparation, storage, cleaning and pest-control procedures. 3. Arrange for the foreign object to be properly examined if necessary to establish exactly what it is. 4. Confirm whether the branch's pest-control records and food-safety procedures are compliant. 5. Explain what corrective action will be taken at the restaurant. 6. Provide me with a written outcome of the investigation. 7. Review the response provided by the branch manager, as I do not consider a R25.90 refund an adequate response to a potential food-contamination incident. I have photographic evidence and have retained the relevant food and foreign object. I am willing to provide these to KFC or the appropriate authorities for examination. If this matter is not properly investigated and addressed, I will consider escalating the complaint to eThekwini Municipality's Environmental Health Services and other appropriate consumer/food-safety authorities. I expect this matter to be treated as a serious food-safety complaint and not simply as a request for a refund. Please confirm receipt of this complaint and provide me with the relevant reference number. Kind regards,
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Shanelle S
1 reviews | Active since Oct 2019
12 Jul 2026, 19:26
Drive through experience is always terrible
Drive through experience is always terrible. It's either their speaker doesn't work or they don't even know what products they are selling. KFC work on your service, customers cannot be sitting in a drive through for 23 minutes, this is like sitting in peak traffic time.
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Shanelle S
1 reviews | Active since Oct 2019
12 Jul 2026, 19:26
Drive through experience is always terrible
Drive through experience is always terrible. It's either their speaker doesn't work or they don't even know what products they are selling. KFC work on your service, customers cannot be sitting in a drive through for 23 minutes, this is like sitting in peak traffic time.
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Replies (0)TN
Tameran N
1 reviews | Active since Oct 2020
6 Jul 2026, 22:09
Kfc mount Edgecombe and Kfc Customer Service is pathetic!!
Extremely poor service. I went to the drive through at kfc mount edgecombe tonight and ordered 2 capuccinos, waited 20 mins just for the order with no other vehicles at the drive thru. Got home and i was given 2 black coffees, This is *******, either employees dont pay attention or just dont care or are ripping us off. I then contacted the call centre only to be cut off by the agent twice only to realize the call was cut because it was closing time, called in at 21:50, agent spoke to until 21:56 then dropped the call, i called back, the very same agent answered heard my voice and dropped the line on me again and proceeds to put it through to a ratings service, my rating is a ZERO, i have pictures showing what i received which was not a cappucino, I am really dissapointed in the fact that i paid for something then got **********.
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Tameran N
1 reviews | Active since Oct 2020
6 Jul 2026, 22:09
Kfc mount Edgecombe and Kfc Customer Service is pathetic!!
Extremely poor service. I went to the drive through at kfc mount edgecombe tonight and ordered 2 capuccinos, waited 20 mins just for the order with no other vehicles at the drive thru. Got home and i was given 2 black coffees, This is *******, either employees dont pay attention or just dont care or are ripping us off. I then contacted the call centre only to be cut off by the agent twice only to realize the call was cut because it was closing time, called in at 21:50, agent spoke to until 21:56 then dropped the call, i called back, the very same agent answered heard my voice and dropped the line on me again and proceeds to put it through to a ratings service, my rating is a ZERO, i have pictures showing what i received which was not a cappucino, I am really dissapointed in the fact that i paid for something then got **********.
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Replies (0)KN
Kas N
1 reviews | Active since Nov 2017
28 Feb 2026, 19:49
Boiled KFC. Kfc was raw not cooked
Last night for supper I ordered KFC via Uber eats. The order got sent to mount Edgecombe branch The chicken arrived boiled n pink. We were disgusted. Make it worst I didn't get refunded. I want a full replacement meal and to be compensated from kfc. We actually threw up cos of the food
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Kas N
1 reviews | Active since Nov 2017
28 Feb 2026, 19:49
Boiled KFC. Kfc was raw not cooked
Last night for supper I ordered KFC via Uber eats. The order got sent to mount Edgecombe branch The chicken arrived boiled n pink. We were disgusted. Make it worst I didn't get refunded. I want a full replacement meal and to be compensated from kfc. We actually threw up cos of the food
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Replies (0)