Misleading advertising

I am extremely disappointed with my purchase from Motus Toyota JHB City. I purchased my vehicle in December 2019 and it took the company more than 15 months to provide me with a service history book, despite a number of calls, 2 visits and numerous emails.

The vehicle was advertised as in an excellent condition, however the seat was in a very poor condition, the cigarette lighter cover was missing, the carpets were frayed, the vehicle did not properly engage in reverse, the left suspension made an unusual sound when moving forward, a fuel voucher was advertised with the purchase that the company was not aware of and later the engine started making an unusual sound. The workshop manager on my second visit diagnosed an issue with the aircon.

The vehicle was collected twice and the company never attended to all the issues. A few faults were fixed during the first and last repair, however I am uncertain as to what repairs were undertaken, as the vehicle was in their possession for more than a month during the last repair. The aircon noise has still not been resolved I had requested for a report of work undertaken and have not been provided with this information.

The workshop also broke my cellphone holder and I was promised that it will be replaced and they never did.

The vehicle was in a fair condition and advertised as excellent was misleading as I paid for a vehicle in an excellent condition.

I have emailed the company recently on 3 occasions received no response