Shocked at Service at Renault Tygervalley

Renault Motus Tygervalley First time client. Booked my vehicle for a service. Checked in on appointment day 16 November 2023 that was given to me. End of day 1 call for update, I am told my vehicle has no breaks. Busy with diagnostics. End of day 2, I hear nothing, I call again. I am told they will get back to me, diagnostics. Now I'm starting to panic cause I only made provision to be without a vehicle for plus minus 2 days. Day3 nothing, day 4 nothing. I am now spending money on Uber, renting a vehicle, asking friends to lift my children home from school. day 5 , I go in to ask what is going on. How long can it take to replace brakes. I am told again busy with Diagnostics. They have a backlog of vehicles. Then why have a booking system. Day 6, Diagnostics done. I am informed again Brakes needs replacement. I regret taking my vehicle to this Workshop for a service. I have been 7 days without my vehicle, Spending money on uber, lifts, Car Rental. Cause they are busy on day 7 with the paperwork with Renault regarding warranty. If I don't phone , if I don't complain I get no update. Are all Renault dealer workshops like this. Bad communication, No updates, Left stranded. I'm paying for a car that is no good to me right now. I am stranded. I need to get to work daily and and my kids need to get to school. Today on Day 7, i call again for an update, as I am not kept informed. The Warranty approved. I am told they need to order the parts needed from the factory. That will take 5 business days and another 2 days to install. Basically telling me we will be without our vehicle for another week. Insanity. We need a courtesy car to get around with in the mean time. Someone needs to help. This situation can still turn out better.