Poor Service at Motor Select Tygervalley

On Wednesday, 10 September, I enquired about a specific vehicle with Cassandra (the salesperson), who requested my personal details, including my ID number and driver’s license, which I provided. On Friday, 12 September, we confirmed an appointment for me to view and test drive the vehicle on Saturday, 13 September at 11:00. On the same day, I also received an official offer to purchase from your F&I representative, Rushaan Latief.

On Saturday, 13 September, I arrived at the dealership at 11h03, only to find Cassandra absent. Another salesperson assisted me and, to my surprise, informed me that the vehicle I had arranged to view and had received an offer to purchase for, was already sold the previous day, paperwork signed. When I questioned this, I was told that Cassandra claimed to have phoned me. However, I received no call, no WhatsApp message, nor any other form of communication from her informing me of this.

I was asked to wait for the manager, which I did for about 10 minutes, before having to leave. I was assured I would receive a call back. As of today, Sunday, 14 September, I have received no courtesy call from Cassandra, nor any follow-up or apology from management.

This experience demonstrates not only a lack of professionalism but also complete disregard for customer service. I was made to drive out to the dealership under false pretenses, only to be misled and then ignored. It is unacceptable that neither the salesperson nor the sales manager had the courtesy to communicate or apologize.

I must emphasize that based on this experience, I would strongly discourage anyone from considering Motor Select Tygervalley when purchasing a vehicle.