Bad service

Bought my new Nissan Np*** model and needed a 15 000km service phoned Motus Nissan on the 23 Desember to book a service . They answered their phone to put me through to bookings and now answer at all. Phoned again about a hour later to get to booking again now answer. Phone went to the switchboard and I was told to send a message to the whats app to book a service. Only got a response the next day send all my details on the app it was read but no date. Lady Phoned me from Pretoria to tell me that she will phone the dealership to phone me with a date still waiting on a phone call.