Motus Isuzu Isando
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Motus Isuzu Isando
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejL
jean L
1 reviews | Active since Nov 2021
28 Aug 2026, 16:10
Very disappointing experience
Very disappointing experience. I purchased an Isuzu MU-X last Friday and traded in my Pajero for R440,000. R200,000 was used as the deposit, with the remaining R240,000 due to me. I supp**** all requested documents and signed an additional document when requested. It is now a week later and the R240,000 is still outstanding. I have tried contacting management but have received no response. I expected a professional and efficient process, especially after the vehicle was already delivered. I am hoping this review will get the attention of management and that the outstanding payment will be resolved urgently.
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jean L
1 reviews | Active since Nov 2021
28 Aug 2026, 16:10
Very disappointing experience
Very disappointing experience. I purchased an Isuzu MU-X last Friday and traded in my Pajero for R440,000. R200,000 was used as the deposit, with the remaining R240,000 due to me. I supp**** all requested documents and signed an additional document when requested. It is now a week later and the R240,000 is still outstanding. I have tried contacting management but have received no response. I expected a professional and efficient process, especially after the vehicle was already delivered. I am hoping this review will get the attention of management and that the outstanding payment will be resolved urgently.
0
Replies (0)mJ
mohammed J
1 reviews | Active since Feb 2016
1 Jul 2026, 11:38
Unhappy customer
I am writing to formally lodge a complaint regarding my recent vehicle purchase from Motus Isando, and the series of deeply troubling issues that have accompanied this transaction. **1. Battery Replacement – Resolved Only After Unnecessary Aggravation** Upon viewing the vehicle prior to purchase, it was immediately apparent that the battery was completely dead — not merely flat, but entirely discharged. I proceeded with the transaction in good faith, trusting that a dealership of Motus's standing would rectify this before delivery. What followed was an unnecessarily stressful and drawn-out process before the dealership finally agreed to replace the battery. While I am relieved that this was eventually resolved, it should never have required the level of aggravation and stress it did. A customer purchasing a vehicle at significant expense from a branded franchise dealership should not have to fight for something as basic as a functioning battery. **2. No Spare Key – A Material Omission** Upon collecting the vehicle, I was informed — for the first time — that there is no spare key. I must state clearly: had I been made aware of this before the deal was finalised, it would have been a deal breaker. This is a low-mileage vehicle sold by a dealership operating under a bluechip group. The absence of a spare key is simply not acceptable under those circumstances, and the failure to disclose this upfront is a serious lapse. The salesperson had attempted to locate the key after the fact but got back to me with the response that head office says there's no spare key and it's a second hand vehicle. However, I wish to place on record, at head office and customer service level, that receiving the spare key is non-negotiable for me. This omission compounds an already poor service experience significantly. **3. Tyre Scuff Marks – Damage After Pre-Collection Inspection** On collection of the vehicle, I noticed large scuff marks on the sidewall of one of the tyres, consistent with contact with a pavement or kerb. This was not present or noted during the pre-collection process, which suggests it occurred while the vehicle was in the dealership's care after the sale had been concluded. This is completely unacceptable. A sold vehicle should be treated with the same care and respect as any customer's property. The fact that this occurred on the dealership's premises after payment reflects a serious lack of accountability and professionalism. **4. Odometer Discrepancy – Nearly 500km Added Between Invoice and Collection** My invoice, dated 24 June 2026, recorded an odometer reading of 14,720km. When I collected the vehicle this morning, 26 June 2026, the odometer read 15,200km — a difference of approximately 480km over two days. I am at a loss to understand how a roadworthy test and battery replacement could account for nearly 500 additional kilometres. This raises a very serious question: was my vehicle used by dealership staff or otherwise driven extensively after the sale was concluded? If so, this is a gross violation of trust. I require a full and transparent explanation for this discrepancy. I wish to be candid: I am not simply disappointed by this experience — I am genuinely disgusted. What should have been an exciting purchase has been turned into a prolonged and exhausting ordeal. I have lost confidence in Motus Isando entirely, and this experience has damaged my perception of the Motus Group as a whole. I understand that the purchase price of R610,000 that I paid is a small amount to the Motus Group and the dealership, however to me it's a very large amount that I chose to spend at Motus Isando for a vehicle that I'll be keeping long term.
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mohammed J
1 reviews | Active since Feb 2016
1 Jul 2026, 11:38
Unhappy customer
I am writing to formally lodge a complaint regarding my recent vehicle purchase from Motus Isando, and the series of deeply troubling issues that have accompanied this transaction. **1. Battery Replacement – Resolved Only After Unnecessary Aggravation** Upon viewing the vehicle prior to purchase, it was immediately apparent that the battery was completely dead — not merely flat, but entirely discharged. I proceeded with the transaction in good faith, trusting that a dealership of Motus's standing would rectify this before delivery. What followed was an unnecessarily stressful and drawn-out process before the dealership finally agreed to replace the battery. While I am relieved that this was eventually resolved, it should never have required the level of aggravation and stress it did. A customer purchasing a vehicle at significant expense from a branded franchise dealership should not have to fight for something as basic as a functioning battery. **2. No Spare Key – A Material Omission** Upon collecting the vehicle, I was informed — for the first time — that there is no spare key. I must state clearly: had I been made aware of this before the deal was finalised, it would have been a deal breaker. This is a low-mileage vehicle sold by a dealership operating under a bluechip group. The absence of a spare key is simply not acceptable under those circumstances, and the failure to disclose this upfront is a serious lapse. The salesperson had attempted to locate the key after the fact but got back to me with the response that head office says there's no spare key and it's a second hand vehicle. However, I wish to place on record, at head office and customer service level, that receiving the spare key is non-negotiable for me. This omission compounds an already poor service experience significantly. **3. Tyre Scuff Marks – Damage After Pre-Collection Inspection** On collection of the vehicle, I noticed large scuff marks on the sidewall of one of the tyres, consistent with contact with a pavement or kerb. This was not present or noted during the pre-collection process, which suggests it occurred while the vehicle was in the dealership's care after the sale had been concluded. This is completely unacceptable. A sold vehicle should be treated with the same care and respect as any customer's property. The fact that this occurred on the dealership's premises after payment reflects a serious lack of accountability and professionalism. **4. Odometer Discrepancy – Nearly 500km Added Between Invoice and Collection** My invoice, dated 24 June 2026, recorded an odometer reading of 14,720km. When I collected the vehicle this morning, 26 June 2026, the odometer read 15,200km — a difference of approximately 480km over two days. I am at a loss to understand how a roadworthy test and battery replacement could account for nearly 500 additional kilometres. This raises a very serious question: was my vehicle used by dealership staff or otherwise driven extensively after the sale was concluded? If so, this is a gross violation of trust. I require a full and transparent explanation for this discrepancy. I wish to be candid: I am not simply disappointed by this experience — I am genuinely disgusted. What should have been an exciting purchase has been turned into a prolonged and exhausting ordeal. I have lost confidence in Motus Isando entirely, and this experience has damaged my perception of the Motus Group as a whole. I understand that the purchase price of R610,000 that I paid is a small amount to the Motus Group and the dealership, however to me it's a very large amount that I chose to spend at Motus Isando for a vehicle that I'll be keeping long term.
0
Replies (0)PG
Prean G
1 reviews | Active since Feb 2026
19 Feb 2026, 15:45
Tyres been changed
Sent my vehicle in to get the Cluster checked and 4 of my new tyres was changed with older tryes, Dealership denies it and cannot provide camera footage of my vehicle being with them for 2 days , Sales lady who sold me the vehicle also claims that the vehicle had new tyres, set up a meeting with them and conviently they advised that we can do it on a certain week when the sales lady was not in , and offered me a free alignment,
Helpful (0)
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Prean G
1 reviews | Active since Feb 2026
19 Feb 2026, 15:45
Tyres been changed
Sent my vehicle in to get the Cluster checked and 4 of my new tyres was changed with older tryes, Dealership denies it and cannot provide camera footage of my vehicle being with them for 2 days , Sales lady who sold me the vehicle also claims that the vehicle had new tyres, set up a meeting with them and conviently they advised that we can do it on a certain week when the sales lady was not in , and offered me a free alignment,
0
Replies (0)