VERY BAD SERVICE ( HORRIFIED )

Good Day , I received the worst service ever from Ford Kempton Park , Was not expecting such service , you would think a big company like Motus would provide excellent service , i am really disappointed

Firstly , I am a young coloured women and it seems like in this world Coloured people are really under minded and not taken serious at all .

> I bought a second hand car ( BMW ) cash from Ford Kempton Park 29 April 2022 > 26 May 2022 , the car was smoking and leaking > Car was returned to ford the same day > I had to get the car towed from witbank to kempton Park ,insurance only paid half for the insurance , i had to pay R3000, as the sales person advised i have to take car to kempton park > ford advised there was a problem with the pipe in the car and they fixed it > told them i dont trust car anymore they must rather swop the car for something else as my husband travels far distances to work > i paid cash for the car so i really didnt think that it would be an issue > sales lady ( Melta ) advised she needs to discuss with manager ( Riaan ) > i was at dealership just after 7:30am 30 May 2022 , i heard her discussing matter with manager outside but when they were done , they went into a group meeting and just ignored the fact that i am a customer awaiting feedback from them . i waited over an half hour for sales lady to come back to me . > when she eventually came back to me , she advised that manager (Riaan ) said i must trade the car in at a lower price and then i can get another car > i am absolutely horrified , what makes the manager ( Riaan )think that is acceptable and ethical > so his expecting my to lose money again , i lost money as i had to tow the car from Witbank to Kempton > i must cell the car back to them at a lower price when i did not damage the car in anyway > how is this fair customer treatment > i cant believe that a big company like ford would even try to rip a customer off in this way > i am expected to throw money away , just like that for a fault i did not cause > Riaan even told me , i bought a second hand , so anything can happen > even if you buy a second hand car , dealership still needs to ensure they sell you a safe car > last service was done in 2019 according to service book > i have bought second hand cars before and never had issues > i feel deeply disrespected and under minded > the manner in which he spoke to me , was the worst > what happened with respect > i refused to accept the deal therefor ford still with car > do we not have rights as customers anymore ?