Poor service from Motus Ford Kempton Park

I bought a Ford Kuga 2.0 TDCI Titanium powershift from NMI Toyota Menlyn on 21 December 2023. it started cutting out while driving and I took it to Motus Ford Kempton Park for diagnostics and repairs, this was done on 12/02/2024

Now my frustration is this, there is no parts available in the whole of Africa to do the repairs to my Kuga and no one can give me an ETA not even Ford SA.

Motus Ford Kempton park does not even phone or mail me with a update or any news regarding the parts and repairs to my Kuga. nothing. I did however receive a courtesy car in the form of a Double cab ford ranger, new shape. the problem is I drive 120km a day to work and back and with my Kuga that works out to R800 a week and now this ranger works out at about R1500 a week for the same trip. I need my car to be fixed and returned to me, yet I don't even receive updates from them.

Ford SA's agent - Shevik has been the most communicative person so far and the most up to date with everything that is going on (yet not going on) with my car. Still I need to wait 2 to 4 weeks to maybe get an update on the parts required for the repair, and that is now if the part we are waiting for solves the problem.

I do believe that if the part was sourced from outside of SA that they will be able to get the part. Not even with the big Ford Plant in Silverton are they able to source me a part and get me on the road again with my own car.

I don't want a Toyota, that is why I went there to buy a Ford as I am a big Ford supporter but with the service I am getting, or lack thereof I am starting to doubt my decisions on purchasing this Kuga. This is my 2nd Kuga and I loved it so much that it made my decision very easy when I had to replace it in December after it was written off by a negligent driver whilst myself, my wife and 2 children were in the vehicle.

Can someone please make haste off this and get back to me with something else than: "we don't have an eta yet" and perhaps try and source the part from somewhere and deliver on your customer service.

Even if I decide to return the car to NMI Toyota Menlyn to cancel the sale I would like to get another Ford but again I am doubting Ford with my very existence on their parts availability and customer service.

Please someone get back to me before 20/02/2024 with viable feedback or I am canceling my purchase and I'll be looking for a more reliable car brand in South Africa.

Please get back to me on this matter as a matter of urgency.

Regards Joseph Fourie