BJ
Bryan J

1 reviews | Active since May 2009

02 Dec 2022, 15:47

Give this dealership a medal

Having twice taken my vehicle to this Ford dealership I am now convinced this particular branch has to rate at the top, or very near the top, of the "Best Customer Service" award. Suffice it to say the vehicle was taken to them out of warranty with an unusual electrical problem. From the moment of booking the vehicle in followed by my arrival at their premises to explaining the issue it very quickly became apparent that unlike the sorry standard of service that is dished out by so many car dealerships Motus Ford Paarden Eiland shone in all departments. Excellent welcome from reception staff, polite and efficient booking system, excellent courtesy coffee and lift back to my home. On top of which the service staff listened carefully to what I was reporting with the vehicle, and then very thoroughly and methodically ran a series of tests on the vehicle fully and clearly reporting what they found all the while communicating regularly with me with progress reports. Their service manager, service advisor and reception staff all showed they were prepared to go the extra mile and did just that. It should be noted that this dealership is not the closest to my home by a long shot but because of this level of great service I am more than happy to drive further to experience such refreshingly high standards. Other dealerships irrespective of brand should take a leaf out of this outstandingly well run operation. Well done guys, keep it up! You have my full loyalty as long as I own a Ford vehicle.

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