Motus Ford Diepriver - Customer Service Seriously Faulty

I have never experienced such poor service from a dealership. This is my first Ford having owned various other brands and never had a problem. My first service in September 2022 - my son booked in my vehicle as I was in Johannesburg on business. They were told NOT TO CALL ME but to call him for updates and collection. Lo and behold .... they got this 100% wrong and kept calling me while I was 1000km away. Side note: Don't be flippant, like me, and ask to have the wiper blades changed as they will charge you 1/2 labour to put them on. Rather buy them at the spares dept and put them on yourself for free.

End of January 2023 I noticed my vehicle was making strange electronic noises under the bonnet. ( now most people do not stand next to their idling vehicle listening for odd noises, so I have no idea how long this problem was under the bonnet). I tried to call the dealership but the phones were not working. I had to drive there to have the noise checked and book my vehicle in. The service manager was not too concerned about this odd noise.(recorded the noise with the bonnet closed and the bonnet open ..... it does not sound healthy at all) However, the computers had a problem and they needed to make a manual note of my booking. My vehicle was booked on for 7 February for 2 days to do diagnostics. On the Monday 6 February I called to see if I could drop my vehicle late afternoon on the 6th. Phones out of order again. I then logged a call back via their website ( I am still waiting for that call). I took my car in on the 7th ( I have no idea who my service manager was, he did not communicate too well as he was more worried about taking iPad videos of my vehicle). Wednesday 8 Feb 2pm I received a call to say they don't know what the problem is and have been in contact with FORD HO and they will try and do a software update to see if that works. It is Monday 13 February, ZERO update from Ford. 11am I had to call them (to my surprise the phone was answered) to find out what is happening with my vehicle. I was told by the receptionist she will get someone to call me. Tick Tock Tick Tock ......