I have had the most shocking experience at Ford Diep River

I have had the most shocking experience at Ford Diep River. There is no customer communication at all. They constantly try and pass the can to the next person. No one takes responsibility not even the dealer principal. I had to take my car in twice for the same problem and both experiences were shocking. Why should the customer have to keep following up with them for any kind of update. Shockingly useless. Do. Not. Take. Your. Car. There!