PS
Prince S

1 reviews | Active since Sept 2018

12 Apr 2022, 07:21

Mr Prince Sebastian

I bought a new car in December from Hyundai in Rooderpoort. A 1.4T creta a/t. I wanted a white and black roof. I was told that they did not have one one the floor but could get one.They got the car for me . 1) The car was delivered to me from the used car floor by a used car salesperson. He did not show me all the opperations on the car he said if I need to know anything I must send him a what's app. 2)not even a week the board in the boot the string that holds the to door of the boot broke. I went to the nearest dealership in centurion. When they opened the door the second one broke. They said to me take it to where you stay and let the dealership help you out. They contacted warranty and was told it can be repaired and not be replaced. The service manager asked me if the had its pre delivery service. I said I don't know. As all the sticker from the factory where all over the car. 3) Later on on my way back from pretoria the windscreen was dirty I tried to clean it only to find out there's no water in the bottle. Next took the back to the dealership in Barberton they put a new board in and fix the water bottle. The next day the boot did not close from shopping I got off the car only to find out a peace of metal was catching on the right hand side tail lamp.i took it back to the dealership. This time they showed me their was overspray and paint peeling of and said this is not from the factory. There is a problem. 4) Now the dealership and customer care of Hyundai SA are not prepared to look at it they say something happened in my care. 5)The salesperson send me the license and number plates one number plate was correct and the other one incorrect. 6)The service books are still not filled in. 7)The service I'm getting is very bad from customer care and the dealership. Tyron from their customer care said take it to the ombudsman.

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