MOTUS HYUNDAI UNPROFESSIONAL SERVICE

First of all I want to start by saying me and my family have been customers to the Hyundai in Vereeniging for over a decade. We were highly disappointed in the recent events of our Hyundai H1 going to service as per usual, and the service was done while the car was operating just fine. We were informed that the car has an oil leakage, we were than given an estimated price to fix the leakage. We decided not to fix it at that very moment due to financial constraints, given this a business car that works on a daily basis. We than collect the car after service as it was operating just fine. As we use the car we suddenly see a water leakage, surprising situation it became because we expect the engineers to be qualified professional mechanics. We than took the motor vehicle back to MOTUS HYUNDAI VEREENIGING for the water leakage to be closed. A day after we collect, the car broke down on the R59 highway.

We than called a toe-truck to come take the motor vehicle back the dealership in Vereeniging. Which was pretty pricey for us. Now the car is still currently there. Telephonically we communicated with the Manager of the establishment, and we were informed that the car has blown the top gasket, and will be required to be fixed. We are appalled at the level of unprofessionalism we are experiencing when we argue that the problem was caused by them touching the car and suddenly it dies. We argued that water was never poured in the car on purpose after closing water leakage, to cause the current predicament. We requested footage of the engineers pouring water after closing the water leakage and we were told that there is no footage of the engineer fixing the car. This is very unprofessional and unfair for a big cooperation like MOTUS HYUNDA, to not have any footage to prove that the engineers did put water in the car after closing leakage.

I would appreciate a speedy reply from the head office of this establishment. We will have to take legal action if our car is not fixed promptly as it is a business car that takes staff to work every morning.