Worst customer service

Took car in on Monday 3rd Oct 22. Authorization was given to fix the car same day. Janine said the car will be ready on the 4th Oct 22. I haven't heard from Janine since. On the 4th Oct 22, i called many times trying to ascertain when will i be picked up, no answer. Tshidi kept taking messages but i never got called. The other lady kept dropping the line when i asked for a service manager. Today the 5th October 22, i call and i am told i can't get through to the service manager and the dealership principal only starts at 9am. This is by far the worst service ever in the 122 000km with the same car.