LS
Lesego S
1 reviews | Active since Jun 2015
19 Mar 2022, 15:58
Terrible Customer Service
Audi Bryanston service sucks big time, booked a test drive with Philip, drove from Pretoria to Bryanston only to be told the test car is not there. What the hell, do these fools know how much a liter of petrol costs😡😡!
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Motus Audi's replyOfficial
24 Mar 2022, 17:01Good day Lesego,
We apologise for the less than satisfactory experience you had whilst dealing with our pre-owned department. If we may, we received feedback from Phillip, detailed below:
We apologise for the less than satisfactory experience you had whilst dealing with our pre-owned department. If we may, we received feedback from Phillip, detailed below:
You, enquired last week about a VW T-Cross that we are advertising at R369 900.
When Phillip spoke to yourself, he said he did mention that the vehicle is a manual , however according to Phillip, you are looking for an automatic, but in the same price range and colour. When Phillip spoke to yourself, the first time around you wanted to come on Saturday, but nothing confirmed. Phillip, mentioned to you that there is an automatic vehicle available, but the price is over R400K, Phillip did state that he will look at other dealers to see if there is any stock available, he said he never made an appointment with you on Saturday.
We hope this clarifies the sequence of events leading up to Saturday, we do understand the cost of fuel and we are sorry that there was a misunderstanding.
We hope this clarifies the sequence of events leading up to Saturday, we do understand the cost of fuel and we are sorry that there was a misunderstanding.
Motus Audi's reply24 Mar 2022, 17:01
Official
Good day Lesego,
We apologise for the less than satisfactory experience you had whilst dealing with our pre-owned department. If we may, we received feedback from Phillip, detailed below:
We apologise for the less than satisfactory experience you had whilst dealing with our pre-owned department. If we may, we received feedback from Phillip, detailed below:
You, enquired last week about a VW T-Cross that we are advertising at R369 900.
When Phillip spoke to yourself, he said he did mention that the vehicle is a manual , however according to Phillip, you are looking for an automatic, but in the same price range and colour. When Phillip spoke to yourself, the first time around you wanted to come on Saturday, but nothing confirmed. Phillip, mentioned to you that there is an automatic vehicle available, but the price is over R400K, Phillip did state that he will look at other dealers to see if there is any stock available, he said he never made an appointment with you on Saturday.
We hope this clarifies the sequence of events leading up to Saturday, we do understand the cost of fuel and we are sorry that there was a misunderstanding.
We hope this clarifies the sequence of events leading up to Saturday, we do understand the cost of fuel and we are sorry that there was a misunderstanding.