Poor customer service!

In early August 2023, I took my car to Audi Bryanston due to a persistent vibration issue in the rear. While I appreciate the initial effort to address the problem by replacing a part, I am disheartened to report that the problem persists despite the replacement.

I find myself calling regularly to Audi SA and the dealer to receive feedback. The feedback I receive from the dealer is that they are waiting for Audi SA to advise further. To exacerbate the situation, it has now been more than a month since my car was initially brought in for the repairs, and I have recently been informed by the dealer that Audi SA is required to fly a technician out to examine the vehicle. This extended delay in resolving the issue is not only inconvenient but also unacceptable, considering the premium service one expects from a brand like Audi. I was informed that a technician from the factory would have a look at my vehicle on 23rd October. The dealer advised that they cannot get hold of this technician.

I understand that technical issues can be challenging to diagnose, but the lack of progress of over a month and the need for an external factory technician to intervene raise serious concerns about the competence and efficiency of the service provided. The current situation not only inconveniences me but also tarnishes the otherwise positive image I have had of Audi's commitment to quality and customer satisfaction.