Just another Audi branch that doesn't listen to or respect customers

Initially all seemed good. Great people booking me in.

Then the car goes in and it's the same Audi lack of ethics and respect as I've seen from HQ and Audi East rand. Happy to waste my time, be condescending - their position is that the customer is always wrong, then when you show them the proof they are wrong they get offended and defensive. Why not be professional and look at the issue and listen to the customer before deciding to get insulting>?

I explained the issue on the phone, explained again when I dropped the car off. The cameras are not aligned when you use them to park. So you know you actually are not parking correctly and are likely to damage this large, expensive car and the cars around it.

Nope, despite the ombudsman, absa, audi head office, Audi east rand, assessors and the body shops all agreeing there is an issue and a photo showing there is an issue these guy basically say I am nuts. I ak the service manager if he's looked at the camera to see what the image looks like and he gets defensive and annoyed, then sarcastic.

We are now on the 5th attempt at Audi to resolve this issue. The last 2 times east rand didn't even have the tools to do the work and then they refused to take my calls and bring me home, wasting days of my life solving nothing. And sandton is doing the same thing. No respect for my time and money.

There is no accountability at Audi and everyone thinks customers are a joke.

Who cares I lose money not working, having to keep taking my car in week after week after week.

I am financially ruined , not being able to work at full capacity since November 2023 because of Audi's low standards; "That's hilarious" say Audi.

Let's have bad panel shops that wreck clients cars, let's not listen to the issue, lets repeatedly ask them to come in to "sort" the issue and not do the work. Let's fight on doing the work properly so that , after a lot of unnecessary conflict with the client we delay ordering parts that take months to ship, extending the pain even more.

And with Audi sandton, let's take the car in, have the issue explained in detail consistently and then claim there is no issue when not looking at the image the cameras produce. And then get insultingly arrogant and sarcastic over the phone when the customer can prove in 1 minute he is right.

6 Months without this car. 6 months. All because Audi SA has zero ethics, accountability or standards.