LP
Laura P

1 reviews | Active since May 2021

23 May 2021, 02:57

Horrific Service Experience - Broken car!!

Took my car in for a service 1 week ago - service overall was such an off putting and frustrating experience. Specifically asked for wheel alignment, to be told only when I brought the car in that "The wheel guy is not in that day". Then, phoned them in the morning to ask if they could check the shock absorbers for me. Was REPEATEDLY told by the service receptionist woman I dealt with that yes, they would check them (because I kept trying to confirm my request). She repeatedly told me "yes they have been checked" even as I fetched the car (spoiler alert :it was later confirmed by the service manager that at no time were my shocks checked - ZERO apology for the multiple lies about it though, not even mild concern). Then, as I am driving away from the dealership I notice my back right indicator is now not working. They fixed at no cost, but I was told this was a fluke accident that could happen to anyone, they had nothing to do with it and no way of knowing what had happened (sure Jan). Since picking up my car one week ago, I have had a number of new issues with it that were NOT there at ALL before the service. Overall these folks at Audi Bryanston treat you like a *****, ignore requests, and do more damage than good to your vehicle - all with a condescending attitude to boot. We did call the Dealer Principal who seemed concerned and offered to assist but honestly I never want to interact with this bunch ever again. Once is more than enough. Women especially, beware!!!

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Replies (3)
Motus Audi
Motus Audi's reply24 May 2021, 11:33
Official
Good day Laura, 

We are very sorry to hear of your unsatisfactory experience with our dealership. The Service manager said he has been in touch with you to try assist in rectifying and apologise for any inconvenience caused. 
LP
Laura P's update24 May 2021, 12:05
Reviewer Update
No-one has reached out whatsoever.
Motus Audi
Motus Audi's reply24 May 2021, 13:29
Official
Hi there Laura, 

The above has been noted and escalated, we will be in touch.