MP
Michael P

1 reviews | Active since Aug 2020

20 Aug 2020, 13:55

Disgusted with Audi Bryanston

Utterly disgusted with Audi Bryanston's failure to take accountability after the under tray came off while driving on the highway after the car was serviced.

The service consultant then told my wife there was an impact that caused it. When I took it in for him to show me he fabricated a part that doesn't even exist on the vehicle and suddenly no impact (don't you hate it when the motor industry takes women for fools). Then more frustratingly, despite enlisting Audi SA and showing them clear evidence that the tray way put on the wrong way round, Audi Bryanston still deny accountability and Audi SA simply state that they cannot assist further as each dealership is individually owned (so please don't make the mistake of thinking you have the support of a global brand when you take your car to be serviced at a particular dealership).

Next stop, Motor Ombudsman ...

0
Replies (1)
Motus Audi
Motus Audi's reply25 Aug 2020, 08:33
Official
Good Day Michael, Our aim is never to upset customers,however we can't accept liability for something,which we aren't responsible for.It was noted&admitted that the vehicle spends time off road.We are willing to give assistance in the form of discounts to yourself for the covers which need replacing