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Hope A

1 reviews | Active since May 2021

26 Aug 2021, 10:08

Bad treatment from Audi Bryanston

I purchased Audi A4 2016 model from the above dealer, As I am based in KZN we completed all transactions on line and the vehicle I only saw videos and pictures the sales man sent to me,he delivered the vehicle himself to me in kzn. I failed to open and observe the sunroof In his presence and only opened it after he left and discovered that the sunroof rubber is turned apart and I immediately called and notified him of it this was last year November and till date they have not fix the problem. I sent them several quotes from other Audi dealers near me. They telling me their policy is the customer must do the repairs then claim from them later, I feel this is unfair and unjust, so the customer doesn't have money handy then he is stuck with their problem. Please share your views and learn from this

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Replies (1)
Motus Audi
Motus Audi's reply31 Aug 2021, 14:13
Official
Good day Mr.Hope ,

We apologise for the less than satisfactory experience you had with our pre-owned sales department and the time it has taken to get this done. We do believe that our sales manager, Jaco has been in touch with you over the months to try assist in resolving and agreed to fix the vehicle. Update from 30/08/2021: quote received and our dealer will pay for the repairs directly to the supplier in order to sort out the required repair.