Bad Service all round

The worst experience ever at Audi Bryanston..After having my car wait for 3 days for a technician to be allocated ,I had to run around behind them trying to find out what was actually happening , On the 11 of September my car broke down at Nicolway Shopping Centre...I was relieved as there's Audi Centre literally a robot away...( boy was I wrong ) it was like pulling teeth just dealing with them ...After numerous attempts to get the quotation for diagnosing the car I was sent someone else's quotation with the ID number ,address and car they drive ( so much for POPI Act) eventually when I did get the final quotation after my car was stripped...I declined it and told them the car would be towed elsewhere as it was too expensive ,I was informed that the car must be assembled before being towed to which I had no issues...the car was then towed to another repairer...while the car was being fixed it was discovered that the coils were missing which were conveniently forgotten by the technician...to say this has been the worst is an understatement...the lady I was dealing with Noni actually told me she was busy to return my call enquiring about the coils which I made at 13h00 ...she called me after 5 knowing full well i can do nothing about it as most businesses are closed ...I honestly hope Audi can actually train and teach their staff on dealing with customers what is happening currently at Audi Bryanston is appalling